Singapore ERP System | Digital Transformation for supply chain with Zooloo DSM Suite 2.0

Cloud ERP built for the Wholesale Trade in Singapore

Zooloo offers a complete ERP solution built for growing wholesale businesses in Singapore to manage and grow their business operations easily and efficiently. This cloud-based software allows you to manage all your business activities from sales, accounting, inventory, CRM, and eCommerce needs. We have been dealing with digital information for decades. It’s not just a recent development. What is different now is an awareness of how businesses should choose to interact with digital media - and what we need to do differently to succeed in this ever-evolving business environment. Businesses are now realizing that simply storing and transmitting information digitally will not enable the degree of agility, efficiency, and effectiveness needed to thrive in a changing business climate where innovation, disruption, and transparency are the watchwords of the day.

Singapore has a vibrant and dynamic wholesale industry, with the number of companies in this sector increasing by 20% annually. The growth trend is expected to continue for the next decade, as both local and foreign entrepreneurs are increasingly getting into the business. To stay at the forefront, you need to continue making changes to keep up with competitors, your business needs a more efficient way of managing and dealing with all of the information they have coming into their respective companies. Zooloo has a track record for developing leading technology for some of the world's leading corporations - by taking into consideration customers’ motivations for going through this change when developing our solutions for them. It’s all part of what they call the Digital Transformation Journey; many businesses have found the efforts have helped save time and money while also improving efficiencies. And although there is still more room for improvement, it’s just another experienced learned along their path toward becoming a more digital company!

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Singapore Business Launch

Presenting the Zooloo DSM Suite 2.0

IMDA's GO-DIGITAL ROADMAP for Wholesale Trade was launched in 2017 to support SME's growth in Singapore. We are pleased to inform you that DSM SUITE 2.0 is aligned with IMDA’s Go-Digital Roadmap for Wholesale Trade for Stage 01 and on the component of Stage 02. Most SMEs are at Stage 01 and some have gone on to the e-Marketplace platforms such as Alibaba, Amazon, and Shopee due to the COVID19 push to go online. But in order to have sustainable growth, the wholesaler SMEs must also begin to digitalise internal operations with an integrated solution that will allow them to connect seamlessly in the future with the e-Marketplaces. 

Singapore Business Launch

Built with World-class Components by a World-class Team

To gain the maximum benefit from digital transformation, businesses need to work with a partner with practical experience to provide the requisite support to smoothen the processes, tailor the digital services that meet client requirements and provide best-in-class transaction turnaround times.

Singapore Business Launch

DIGITAL TRANSFORMATION is no longer just a vision for businesses. It is a reality. The COVID-19 pandemic has accelerated the adoption of technology. Small and Medium Enterprises (SMEs) have realized that they could harness the power of technology to overcome key challenges, unlock new avenues of growth, and scale rapidly even in situations such as the COVID-19 pandemic. 

* This e-Book is a primer for the SME business owner on Digital Transformation particularly for the Wholesale Trade which is ideally suited to embark on the Digital Transformation journey given its well-defined operations.

ERP that works for your business, not the other way around.

DSM Suite 2.0 is the complete ERP solution that is designed to help your Singapore wholesale business to grow. It's easy to use and comes with all the essential features required in a warehouse and eCommerce management system.

1. eCommerce Engine

Key Features

  1. Perform sourcing, buying and selling of products through e-commerce platforms.
  2. Integrates to popular e-commerce platforms such as Alibaba, Amazon and Shopee.
  3. Allows for own brand e-commerce Web Store. Allows for custom multi-brand e-commerce Web Store.


  1. Access to global markets for sellers resulting in higher sales opportunities. 
  2. Builds own brand and control of customer relationship for upsell and cross sell opportunities.

2. Content Management

Key Features

  1. Builds engaging digital experience with intuitive content creation and management.
  2. Personalization and responsive design.
  3. Powerful content editors
  4. Marketing campaign tools


  1. Managing the content across dozens of different microsites made easier.
  2. Easy for marketers and sales personnel to deliver compelling, multichannel user experiences for customers.

3. Sales & Order Management

Key Features

  1. Sales Management: Manage customers, sales orders, products and pricing information.
  2. Purchasing Management: Manage suppliers and products, and create and process purchase orders
  3. Inventory Management: Manage inventory within a
  4. warehouse – receiving, putaway, picking, packing,
  5. stocktake and movement of products


  1. Track and manage sales effectively to capture business opportunities and minimise losses
  2. Convert seamlessly from customers’ purchase orders to sales orders to reduce human interventions and improve productivity
  3. Track and manage purchases accurately to enable clear communication and smooth transactions with suppliers
  4. Optimise warehouse activities to improve productivity
  5. Eliminate errors seen in paper-based processes


Customer success: ASTAR Research Support Centre uses DSM 2.0 to support their Research Ecosystem

With the solution, ASTAR’s RSC was able to increase its product offering from 300 to 5,000 items. The organization was also able to offer services from 21 scientific which was not possible before. Researchers are now not only able to place orders 24/7, but they are also able to get same day confirmation of their orders versus minimum five days previously due to the need for three quotes. And since everything is captured online, the platform is always audit ready allowing RSC to simplify its compliance.
4. Inventory & Supplier Management

Key Features

  1. Calculation of total amount of discount from multiple sources, including coupons and discount codes.
  2. Calculation of packing and shipping charges and associated taxes.
  3. Integration with existing warehouse management systems to capture goods receipt and with finance systems for accounts payables.
  4. Supplier RFQ process is integrated with Supplier Portal for automatic update of Product pricing and availability.


  1. Replenishment orders are automatically created based on inventory levels without human intervention.
  2. Wholesaler Buyers have clear visibility of the products, price and stock availability for each Supplier.
  3. Allows suppliers to participate in different types of marketing efforts, sales promotions and loyalty programmes.
  4. Processes are streamlined and optimized through seamless integration with existing systems without human intervention.

5. Customer Relationship Management

Key Features

  1. Manage customers and analyse their profile, needs and preferences.
  2. Real-time integration with ERP system allows completion of the sales process (from Lead capturing to generating quote, sales order and invoice) without going to different systems (CRM and ERP).
  3. Sales orders are automatically posted to ERP for order fulfillment.
  4. Manage employees through work scheduling, performance tracking and skills upgrading.


  1. Deepen understanding of customers’
    demographics and preferences through data
    analysis to improve relationships with them.
  2. Develop better customer retention strategies and
    improve the interactions with them to drive sales
  3. Minimise operational disruptions to businesses by
    reducing conflicts in work scheduling.
  4. Optimise workforce to increase overall productivity.

6. Finance Management

Key Features

  1. Better manage your cash flow, bank reconciliations, fixed assets, budgeting, and project costing while shortening cycle times with the late payment–prediction extension.
  2. Provides easy financial management by connecting data across business functionalities like accounting, sales, and purchasing, as well as including data from customer interactions


  1. Chart financial performance in real-time to gain increased visibility and avert unnecessary expenditures and fraudulent purchases.
  2. Prioritize sales leads based on revenue potential, therefore leading to an optimized sales cycle

Take your company to the next level with DSM Suite 2.0

If you want to book a demo, download our eBook or get more information on our ERP systems for the wholesale trade, complete the form below and we’ll be in touch shortly.

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Have questions?

Digital transformation is more than simply a buzzword. It’s a way of thinking about how to innovate, how to think about business models, how to build the future of your business and how to be environmentally aware.

It’s not just about packaging and marketing. Digital transformation is about new business models and new value propositions for your customers (and yourself). Digital transformation doesn’t just happen overnight. It takes time to become a better place for your customers, yourself and employees alike. 

The digitization of everything is creating a new set of business problems and opportunities. Digital transformation (or “digitalization”) is an umbrella term that refers to a diverse group of changes in the way organizations operate, including changing the way people work, are paid, and communicate.

We know that digital transformation will take three forms:

  • Web 2.0 —In which technology moves from being simply a tool for connecting people and businesses to being a platform for change
  • Social 2.0 —In which people use technology to share information about themselves and their businesses, as well as collaborate with others
  • Cloud 2.0 —In which organizations use services like Dropbox and Amazon S3 to store data and drive innovation across different systems (e.g., customer relationship management, customer relations, marketing automation)

These changes will require new skillsets outside traditional roles like IT staff and marketing professionals. To get started on this journey, you need to build a digital-transformation culture by cultivating shared values around collaboration and creativity, encouraging cross-functional teams where possible, and developing tools that support this culture in all areas (not just IT). You should also think about how you want your organization to evolve — looking at things like software licensing or customization as metrics for success not only reflects the current status of your product but also whether it aligns with how you want your organization to become more productive over time.

Digital transformation (or the digital economy) is rapidly becoming the buzzword of today’s business world. And with good reason. The risk of a potentially devastating economic slowdown, coupled with an ageing population and changing demographics, means that businesses need to move quickly and at record-breaking pace to keep up with the evolving demands of their customers.

The Singapore government has taken this opportunity to position itself as a leader in digital transformation. The Prime Minister, Lee Hsien Loong, has made it clear that he sees digital transformation as an essential driver of national development: “Singapore must lead the world in implementing digital transformation,” said PM Lee on March 7th 2016, at the Digital Transformation Summit (DTS), organised by Infocomm Media Development Authority (IMDA) in partnership with Google on behalf of Government Communications and Information Agency (GCCIA).

“As our population ages and consumer preferences change, it is imperative we stay ahead of these changes – not only to continue leading in technology innovation but also to protect our economy from potential disruption from foreign competitors.”

It is worth taking a closer look at what “digital transformation” means for Singapore when we look beyond simple geeing up web traffic figures or making more money on advertising. It means creating new ways for businesses to engage with their customers online: directly; building smart devices; integrating multiple channels including social media; developing apps for new platforms like mobile hardware and wearables; using artificial intelligence to make decisions based on real-time data; building new ways for people to communicate over distance – be it through phones or tablets or even drones – and finally expanding this down into other sectors such as healthcare, banking or insurance. It also means promoting products through web channels without having to rely on traditional retail outlets where sales staff still control most decision-making processes:

In the past, companies had to hire knowledge-based, capital-consumed employees in order to compete with multinationals. Today, over half of the company’s revenue comes from “new” digital or software products and services. And as this is happening, business leaders are increasingly concerned about the impact these digital products and services are having on productivity, quality and competitive position.

Technology is changing everything – not just for humans but for businesses as well. In fact, for many businesses in today’s global economy it seems like a two-way street. For example, tech giants such as Google & Amazon are creating massive new markets by lowering costs & increasing revenue by offering new platforms and services. On the other hand, tech companies aren’t only disrupting traditional industries but also traditional ways of thinking about business such as supply chain management (SMM). Many SMM enterprises are finding that their current systems don’t scale; their processes become more rigid and inefficient with each passing year; they lose track of their processes; they lack visibility into where their sales are going; they can’t compete with international giants; they have difficulty onboarding new employees at all levels; etc.

These problems have reached an alarming level:

The average salesperson spends more than 150 hours a year on SMM tasks! That amounts to almost 600 hours a year! The average GM spends over 170 hours on SMM tasks! That amounts to almost 800 hours a year!

As you can see from these numbers, SMM is vital to any business in today’s market environment — hence we believe that companies must rethink how they approach digital transformation from an operational perspective — especially when it comes to supply chain management. Of course there will be some challenges along the way but if you want to get there fast then we recommend that you start early by investing in technological solutions that can change your processes for the better.

Digital transformation is a term that has become synonymous with the “digital revolution”, often used in business contexts to refer to the transition from analogue to digital (see this article for an explanation of the term).

It’s not so much a revolution in itself, but rather a process that is ongoing and driven by a company’s business strategy. But what exactly is digital transformation? It has been described as anything from moving away from paper-based processes to digitizing whole organisations (e.g. changing entire management structures), or even changing how data is collected and used (e.g. collecting data through mobile payments instead of paper checks).

There are multiple ways of characterising digital transformation and it depends on what industry you are in. For example, technology integration is often considered part of digital transformation in banking, insurance or healthcare sectors. However, if you look at the way those industries use technology, there are clear differences between them and the most recent examples of digital transformation can be labelled as either converging or diverging:

1) Converging — The old way of doing things will be left behind as new technologies make their way into the industry (e.g.: mobile payment; internet banking; cloud computing)

2) Diverging — The old ways will still be used but they have acquired new roles (e.g.: mobile banking; internet banking roll-out; internal systems migration); business model changes will not necessarily lead to major disruptions.

Digital transformation does not mean that everything will change overnight — it might take some years for businesses to change their whole structure or even for consumers to adopt new technology — but these changes should not be unexpected or unwelcome if they are necessary for your company’s long-term success. It could well take several years before businesses start seeing positive results from the changes they have made thus far and it may take longer until people start noticing them again!

An ERP (enterprise resource planning) is a software system whose primary purpose is to manage and track the assets (like inventory, bills, transactions, etc.) of an organization. In other words: think of it as a modern-day inventory/payroll system.

What distinguishes an ERP system from other systems is that it’s designed to provide not only financial accounting but also business intelligence, document management and analysis, and reporting.

An ERP can help improve productivity by automating many activities: inventory control, billings processing, customer accounts receivable/payable processing — all with your customers’ permission. If you automate the billing process to the point that nothing needs to be done by employees (with actual interaction being possible at any time), you can reduce costs by 25 – 90% .

The more you automate your processes the easier it is for you and your customers to communicate about their experiences.

It also helps to centralize finances — which makes it easier for your management team to control costs as well as make timely decisions about the financial future of your company.